Fundraising Complaints Procedure
Our commitment to transparent, ethical, and respectful fundraising practices
Our Standards
Voltaire Philanthropy is committed to fundraising that is legal, open, honest and respectful. We follow the UK-wide Code of Fundraising Practice and uphold the Fundraising Promise.
Update Notice: An updated version of the Code of Fundraising Practice is scheduled to take effect in October 2025. We will continue to follow the revised standards and maintain our commitment to ethical fundraising practices.
Making a Complaint
If you have a concern about our fundraising practices or wish to make a complaint, we take all feedback seriously and are committed to resolving issues promptly and fairly.
Contact Us
Please contact us directly with your concern:
- Email: hello@voltairephilanthropy.co.uk
- Subject Line: Fundraising Complaint
Our Process
- 1. Acknowledgement: We will acknowledge your complaint within 5 working days
- 2. Investigation: We will investigate your concern thoroughly and fairly
- 3. Response: We will provide a full response within 20 working days
- 4. Resolution: If you remain unsatisfied, we will work with you to find an appropriate resolution
External Support
If you are not satisfied with our response, you may also contact the Fundraising Regulator:
Fundraising Regulator